Felipe Aquino Oliverio
AWS Support Engineer
Summary
Cloud Support Engineer passionate about driving customer success through technical excellence and enabling teams to scale efficiently via communication, automation, and engineering best practices. Skilled in managing large-scale, multi-region AWS environments. My mission is to bridge engineering excellence with cost-effective operations to help teams scale faster, smarter, and securely. I also lead a Cloud/DevOps community (DOUGBR), sharing knowledge and supporting other professionals.
Certifications
Experience
AWS Support Engineer
DGS Brasil – Dedalus Group
Nov/2024 – Present
- Support global AWS environments across 12 landing zones and 600+ accounts, resolving complex infrastructure issues across all AWS services.
- IaC: Delivered infrastructure 40% faster by utilizing Terraform and CloudFormation to automate the deployment of AWS resources.
- Automation: Improved operations efficiency by 25% through developing Python automation, Bash script, and AI integrations
- Container: Manage production EKS and OKD/OpenShift environments, Docker, and Ingress Controllers for scalable application delivery
- Security & Networking: Administer FortiGate, WAF, Cloudflare, VPNs IAM, Azure EntraID, Defender for Cloud, and CrowdStrike
- DevOps & CI/CD: Streamline application delivery by designing automated pipelines using AWS CodePipeline, CodeCommit, and Git.
- Observability: Monitor system health and performance using CloudWatch, implementing advanced logging and tracing for rapid incident resolution.
AWS Community Lead
DOUGBR – DevOps User Group Brazil
Jun/2024 – Present
- Lead a vibrant Cloud/DevOps community of +3,000 members, driving engagement through meetups, webinars, and knowledge sharing.
- Mentor professionals transitioning into cloud careers and collaborate on technical content production.
AWS Technical Trainer
Escola da Nuvem
Sept/2023 – Nov/2024
- Trained and supported 180+ students from diverse backgrounds on AWS core services, cloud troubleshooting, and best practices.
- Designed and maintained hands-on labs focused on real-world cloud use cases (EC2, IAM, VPC, S3, Lambda, etc.).
- Collaborated with internal teams to keep training materials aligned with AWS updates and market demands.
Languages
Education
Higher Education Degree in Systems Analysis and Development
2023 – Jun/2026 – Universidade São Francisco (USF), Brazil
Advanced Diploma Project Management
2017 – 2020 – Australian Pacific College, Sydney, Australia
Technical Skills
Operating Systems
Cloud (AWS)
Containers & Orchestration
IaC & Automation
DevSecOps & CI/CD
Secure Networking
Observability
Methodologies
Soft Skills
- Strategic Communication: Expert in bridging the gap between technical infrastructure teams and business stakeholders.
- Ownership: Strong focus on Root Cause Analysis (RCA) to solve underlying problems rather than just addressing symptoms.
- Priority Management: Skilled in organizing competing demands with a strong sense of urgency and business alignment.
- Cultural Adaptability: Proven ability to collaborate within global teams, strengthened by 3 years of international living and working experience in Sydney, Australia.
Voluntary Work & Additional Information
- Recognition: Recognized in the "Gente que Faz Seara 2023" program for outstanding performance and commitment.
- Voluntary Work: AWS Mentor at Escola da Nuvem (2023); Educational support volunteer at ONG Casa Lar.
- International Experience: Study and Work Exchange in Sydney, Australia. Developed intercultural communication skills and English fluency while earning a Project Management diploma.